MUSTHANE

Privacy Policy

Summary: The company Musthane, as Data Controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of 27 April 2016 from its application on 25 May 2018 relating to data processing, files and freedoms with regard to the automated processing of personal data carried out.

The information collected on the contact or quotation form is recorded in a computerized file by Musthane in order to provide you with a quotation or to respond to your contact request. They are kept for as long as you are interested in our services.

In accordance with the French Data Protection Act, you may exercise your right to access, rectify or delete data concerning you by contacting DPD Musthane 53 rue de la République F59780 Willems or by e-mail rgpd@musthane.com.

Our website uses cookies that allow a better navigation, by browsing it you implicitly accept their presence on your machine. The data and/or information on our website are indicative and are not contractual. Musthane reserves the right to modify them at any time without prior notice.

This is MUSTHANE’s privacy statement concerning customer, supplier and business partner data. This privacy statement provides information on the processing of personal data by MUSTHANE SAS.

The primary purpose of this privacy statement is to be a dynamic resource and business tool so that we can offer you our services in the best possible way. We want you to feel safe when you visit our site and we are committed to preserving your privacy.

This privacy statement is subject to change over time. The most recent privacy statement is posted on our website. This privacy statement was last modified on July 2, 2019.

WHEN DOES THIS PRIVACY STATEMENT APPLY?

This privacy statement applies to the processing by MUSTHANE of all personal data of its customers, suppliers, business partners who have completed a contact form. This privacy statement does not apply to the processing of personal data of employees in the context of their employment relationship with MUSTHANE.

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

MUSTHANE is responsible for the processing of all personal data within the scope of this privacy statement. This privacy statement indicates which personal data are processed by MUSTHANE and for what purpose, and to which persons or entities the data will or may be provided.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

MUSTHANE undertakes not to collect sensitive personal data from its customers; not to export or sell the personal data of its customers and suppliers.

4.1 When you interact with MUSTHANE to answer your questions

(i) What is this objective?

If you contact us at musthane@Musthane.com or via the contact form on the MUSTHANE website, we will use your personal data in order to answer your question or request.

(ii) On what legal basis are personal data processed for this purpose?

We process your information for this purpose according to our legitimate interest in answering your questions adequately.

(iii) What personal data do we process for this purpose?

We process your name, contact details, your correspondence with MUSTHANE regarding your question and any other personal data that is necessary to answer your question.

(iv) How long do we keep your personal data for this purpose?

If you have contacted us via the contact form on the MUSTHANE page or via musthane@Musthane.com, your data will be deleted from our systems as soon as you no longer have an interest in our services.

4.2 When you use our Website: in order to deliver to you the functionalities of our Website and for their technical and functional management

(i) What is this objective?

If you use our website, we process technical data to provide you with the functionality of our website and to enable our website administrators to manage and improve its performance. If you enter data on our websites, such as a product preference or your location to receive relevant information or features, MUSTHANE processes this data to provide you with the requested information or features. MUSTHANE also uses cookies to enable you to quickly and easily retrieve information from our websites (for more information on cookies, see section 5).

(ii) On what legal basis are personal data processed for this purpose?

We process personal data for this purpose in accordance with our legitimate interest in providing a website that functions technically well and in improving the performance of our website.

(iii) What personal data do we process for this purpose?

For this purpose, we process personal data that you have entered on our websites or that is generated by the functionalities that you have used on our websites and technical data about your device such as its IP address, the Internet browser that you use, the pages that you have visited on our websites, your click and browsing behaviour, the duration of your session.

(iv) How long do we keep your personal data for this purpose?

For this purpose, your personal data will be kept for as long as you have an interest in our services. After this period, your personal data will be deleted from our systems.

4.3 When you do business with us

a) For evaluation and acceptance of a customer, supplier or business partner

(i) What is this objective?

When you contact MUSTHANE, we process your personal data for evaluation and acceptance purposes, for example to confirm and verify your identity. MUSTHANE will process your personal data for other administrative purposes, such as due diligence and screening against public sanction lists available to government and/or law enforcement agencies.

(ii) On what legal basis are personal data processed for this purpose?

We process personal data for this purpose because it is necessary for the conclusion of a contract between you and us. MUSTHANE cannot conclude contracts without obtaining the required information.

(iii) What personal data are processed by us for this purpose?

For this purpose, we process your contact details such as your address and e-mail address, your personal data such as your name, company financial data and details of your correspondence with us.

(iv) How long do we keep your personal data for this purpose?

For this purpose, your personal data will be kept for the duration of our relationship and your interest in our services and at least the statutory period. After this period, your personal data will be deleted from our systems.

b) For the conclusion and execution of agreements

(i) What is this objective?

When you have purchased a product or service from us as a customer, or when you work with us as a supplier or business partner, we process your personal data for administrative purposes such as sending invoices and making payments. We also use your personal data in order to deliver or receive and administer our or your products or services. MUSTHANE will process your personal data in order to continue the execution of our agreement, including the provision of customer services. When you need access to MUSTHANE’s premises, we process your personal data for screening purposes.

(ii) On what legal basis are personal data processed for this purpose?

We process personal data for this purpose because it is necessary for the conclusion of a contract between you and us. MUSTHANE cannot conclude contracts without obtaining the required information.

(iii) What personal data are processed by us for this purpose?

For this purpose, we process your contact information such as your address and e-mail address, personal data such as your name, order history and other data stored in our database of customers, suppliers and business partners.

(iv) How long do we keep your personal data for this purpose?

For this purpose, your personal data will be kept for the duration of our relationship and your interest in our services and at least the applicable legal period. After this period, your personal data will be deleted from our systems.

c) For Relationship Management and Marketing

(i) What is this objective?

MUSTHANE uses the information stored in its customer database to send you offers as well as to provide you with customer service, manage your account and communicate reminders.

(ii) On what legal basis do we process personal data for this purpose?

When sending newsletters and/or other relationship management and marketing communications, we process personal data on the basis of your consent. In addition, we process personal data for this purpose according to our legitimate interest in improving our marketing strategies.

(iii) What personal data do we process for this purpose?

For this purpose, we process your contact details such as your address and e-mail address, your personal data such as your name, your order history and your correspondence with us.

(iv) How long do we keep your personal data for this purpose?

d) For the execution of operational processes and internal management

(i) What is this objective?

We process your personal data within the framework of the performance and organization of our company. This includes general management, order management. MUSTHANE also processes your personal data for its internal management. We have centralized processing facilities in order to work more efficiently. We conduct audits and investigations, implement business controls and manage and use directories of customers, suppliers and business partners. We also process your personal data for financial and accounting, archiving and insurance purposes, for legal and business consulting and for dispute resolution.

(ii) On what legal basis do we process personal data for this purpose?

When sending quotations or orders, invoices and other legal documents related to the process of customer/supplier orders, we process personal data for this purpose according to our legitimate interest in the management of the business relationship.

(iii) What personal data do we process for this purpose?

For this purpose, we process your contact details such as your address and e-mail address, personal data such as your name, payment information, order history and correspondence with us.

(iv) How long do we keep your personal data for this purpose?

4.4 Your choices

(a) If you participate in events or promotions

(i) What is this objective?

With your consent, we may send you emails with promotions and event invitations. If you choose to participate in any of these activities, we need your personal information in order to be able to announce and organize them. In addition, if you participate in one of these activities, we need your personal data to measure the response to the events and/or promotions.

(ii) On what legal basis are personal data processed for this purpose?

We process personal data for this purpose on the basis of your consent. You may withdraw your consent at any time, without this affecting the lawfulness of the processing based on the prior consent to withdrawal.

(iii) What personal data do we process for this purpose?

We process your name, address, e-mail address and registrations for the relevant event.

(iv) How long do we keep your personal data for this purpose?

For this purpose, your personal data will be kept for the duration of our relationship and your interest in our services. After this period, the personal data processed for this purpose will be deleted from our systems.

COOKIES

We also collect information through the use of cookies. Cookies are small information files that record and retrieve information about your visit to this website – for example, how you entered our site, how you navigated through the site and what information interested you.

To learn more about how we use cookies, see our cookie policy.

WHO HAS ACCESS TO YOUR PERSONAL DATA?

6.1 Access to your personal data in MUSTHANE

The relevant staff of Musthane and certain associated companies (such as accountants, lawyers, etc.) have access to your personal data.

MUSTHANE employees are only authorized to access personal data to the extent necessary to achieve the intended purpose and to perform their work.

6.2 Access to your personal data by third parties

The following third parties have access to your personal data, where applicable, for the provision of their products or services to MUSTHANE: banks, insurance companies, IT suppliers, accountants, forensic accountants and consultants.

When third parties have access to your personal data, MUSTHANE takes the contractual, technical and organizational measures necessary to ensure that your personal data is processed only to the extent necessary. Third parties will only process your personal data in accordance with applicable law.

6.3 Use of your personal data by data controllers

When a third party processes your personal data solely in accordance with MUSTHANE’s instructions, it acts as data controller. We enter into an agreement with such a processor for the processing of personal data. In this agreement, we have an obligation to ensure that your personal data is processed by the data controller solely for the purpose of providing services to us.

HOW IS YOUR PERSONAL DATA SECURED?

MUSTHANE has taken adequate protective measures to ensure the confidentiality and security of your personal data. MUSTHANE has implemented appropriate technical, physical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, damage, alteration, unauthorized disclosure or access and against any other form of unlawful processing (including, but not limited to, unnecessary collection) or further processing. Examples include computer security policies, staff training and secure servers.

QUESTIONS OR REQUESTS FOR ACCESS, RECTIFICATION AND DELETION

You may at any time request access, correction, restriction, transfer or deletion of the data that MUSTHANE processes about you by sending a request to rgpd@Musthane.com.

CONTACT INFORMATION

If you have any questions regarding the processing of your personal data, send a request relating to one of your data protection rights, please contact our Privacy Officer at rgpd@Musthane.com.

This English version of PRIVACY POLICY is given for information only. Only the French version available on https://www.musthane.fr/politique-de-confidentialite/ is legally binding between the parties.

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This website uses cookies. The MUSTHANE website uses cookies and similar techniques (e.g., pixels). MUSTHANE uses cookies in order to better meet the needs of its customers and to obtain additional information on the profile of visitors. To do so, we use the following cookies: functional, analytical and marketing cookies. These can trace your behaviour on the Internet, including through third parties. By clicking on the OK button, you agree to the use of analytical and marketing cookies and consent to the associated processing of your personal data. For more information, please see our Privacy Policy.

Cookies are small text files that may be used by website owners or third parties to make the user experience more efficient or to communicate with website visitors. By “similar techniques,” we mean techniques such as scripts, tags, and pixels. These techniques may be used as cookies to measure visits and track visitors. In this Cookie Statement, the term “cookies” also refers to similar techniques.

Personal Information

By using cookies, we process the following (types of) personal data:

– IP-address

– Web pages visited

– Click and navigation behavior

– Data on peripheral equipment (cell phone, tablet, computer)

The use of cookies is safe. No contact data, such as a telephone number or e-mail address, can be retrieved from cookies. Therefore, cookies cannot be used for e-mail and telemarketing actions.

Purpose of cookies

We use cookies for several purposes. These purposes are: to enable our websites to operate as efficiently as possible, to store your preferences, to measure your visit to our websites.

Third Party Categories

The personal data described above is processed by us and by third parties such as google analytics. These third parties are, in the first place, those who place or use the cookie.

We do not ask for your consent for “Necessary” cookies; we are permitted by law to place such cookies without your consent. For all other cookies, we need your consent.

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